It seemed so simple. I needed gas, so I stopped at Holiday to fill up, clutching my five-cent discount coupon and my Cub discount card. But the pump wouldn’t scan the five-cent discount card so I walked in.
Me: Can I use this five-cent discount coupon along with my Cub card discount for gas?
He: Yep. But you can’t scan the discount coupon at the pump.
Me: Okay. I’ll pump my gas, then come in and pay.
He: We don’t do that anymore. You have to either prepay or use your credit card at the pump.
Me: But I can’t use my discount card at the pump.
He: You can, but you have to prepay.
Me: Okay. I’ll prepay, but I want to fill up the tank.
He: How many gallons does it hold?
Me: Dunno. It’s almost empty.
He: Well, how many gallons do you want to prepay?
Me: I guess I’ll prepay ten gallons.
I pay with my bank card, plus give him the five-cent discount coupon plus the Cub discount card.
He: Okay. Here’s your receipt.
Me: But this shows I paid the full amount, with no discounts.
He: They’ll take it off at the pump.
I go to the pump and the pump does not reflect any discounts. I try to insert my Cub card and it won’t take it. So I lift the 87 octane lever and start pumping. It takes 9.6 gallons to fill it. I go back into the store.
Me: It didn’t take ten gallons. And it didn’t show any discount. Can you refund me?
He: Oh; they’ll take it off your credit card bill.
So I go home and check the purchase online for my credit card. The purchase is posted at the full price and says “pending.” I wait two days. No longer pending, but they’ve charged the full ten gallons and given me no discounts. I go back to Holiday.
Me: I got gas here a couple days ago with my discount cards and they charged me full price, plus they charged me for ten gallons and I only pumped 9.6 gallons.
He: Give it about five days and see if they credit your discount.
A few days later I see a puzzling $2.99 credited to my credit card with no explanation. Does that cover my overcharge plus give me the discounts?
Next time I go in, I prepay seven gallons. They ring it up with the five-cent discount coupon and give me the receipt. But when I go out to pump the gas I mistakenly pick up the E-85 nozzle, then put it back. Now the 87-octane nozzle won’t pump. I walk back it and do the transaction over.
Me: Do any other people use this discount coupon? How do they do it?
He: Yep. They just pay ahead of time.
Overall, I think I saved forty-five cents with the discount. I have only one question: How do other people do this? Or is it just me?
It’s me, isn’t it?